Accessibility and help using this site

Last checked: 10 October 2026.

This page covers two things: help if this website is hard for you to use, and a short guide to planning accessible video for your event.

What did we check on this site?

On the date above we checked these four things:

• Keyboard use: moving through pages, menus, forms and tools with the keyboard alone.
• 200% zoom: reading and using pages with the browser zoomed to 200%.
• Mobile width: layout and buttons at a 390px phone width.
• Colour contrast: text and buttons against their backgrounds.

These are our own checks, and the site claims no formal conformance level.

How do you report a barrier?

Message us on WhatsApp through the contact page and say which page you were on, what you were trying to do and what got in the way. If you know what would help, such as the information written out in plain text, say so and we try to provide it.

You can reach us without any tool. Describing your event in a simple message works just as well, and we ask for the rest ourselves. The enquiry page shows what to include.

How do you plan accessible video for your event?

Decide early. Accessibility works best when it is part of the plan from the start. The W3C Web Accessibility Initiative advises specifying it during planning and procurement, so it helps to raise it in your first message to us.

Ask yourself:

1. Who will watch? Include people who are deaf or hard of hearing, people watching without sound, and viewers who speak another language.
2. Where will it be shown? A venue screen, a livestream and a social post may each need different captions.
3. Which languages are spoken? Mixed languages, names and accents make captions harder, so tell us what to expect.
4. Who checks the text? Automatic captions usually need correcting. Decide who confirms spellings and names.

What can we arrange?

Captions, translated subtitles and a written transcript are available on request. We confirm what is possible for your event, date and languages before anything goes into your quote.

The caption and language specification planner helps you write down what you need. Our guide to accessible video and language planning covers the decisions in more depth. To go ahead, send your details through the enquiry page.