In short
- Captions, subtitles and translation are three different pieces of work. Ask for each one by name.
- A quote should state the languages, who checks accuracy and which files you receive.
- Automatic captions are a starting point. Someone still has to read and correct them.
- Scope comes before price: languages and output files are agreed first.
Captions, subtitles and translation are priced by what you ask for: which languages, how carefully the text is checked, and which files you receive. Write those three things into your brief and the quotes you get back become easy to compare.
What are you actually asking for?
People use the words loosely, so a quote can hide a big difference. Here is how we use the words.
| Item | What it is | What changes the work |
|---|---|---|
| Captions | The spoken words, written in the same language | Length of speech, clarity of audio, names and terms |
| Subtitles | The speech shown in another language | Each extra language is a separate piece of work |
| Translation | Writing the meaning in the other language | Whether a person fluent in both languages checks it |
| Transcript | The words as a text document, not on screen | Useful for minutes, reports and search |
Our captions and subtitles service explains the offer. This page is about how to ask for it so the price is clear.
What decides the price?
Four things matter most, in this order:
- Number of languages. Captions in one language and subtitles in two more are three jobs, not one.
- Amount of speech. A two-hour forum with many speakers has far more to write than a short opening ceremony.
- Accuracy review. Automatic captions are quick, but they need correcting. The W3C guidance notes that automatic captions need accuracy checks. A quote should say who checks, and how.
- Files you receive. Text burned into the picture, a separate caption file, or both. Burned-in text cannot be edited later.
Mixed speech adds work. In Malaysia, a speaker may move between Malay and English in one sentence, or use a dialect or a term only the industry knows. Tell us this early.
An example awards night
For example, picture a one-hour awards night where the host speaks Malay and English, and the organiser wants English captions for the website and Chinese subtitles for guests who could not attend. A clear request would list:
- Captions: English, from the full recording, checked by a person.
- Subtitles: Chinese, reviewed by someone fluent in both languages.
- Names of award winners and sponsors supplied by the organiser.
- Delivery: one video with captions burned in for social media, plus separate caption files.
This is only an illustration. It shows how four short lines make a quote easy to answer.
Who is responsible for what?
You are usually best placed to supply spellings of names, titles and company terms, and to say which speeches need captions. We handle the text work and the files. If a translation will be published under your name, decide who signs it off. We suggest that you or a trusted colleague does the final read for meaning.
Accessibility is easier when it is decided early. The W3C advises that access needs are specified during planning and procurement, not added at the end.
What we confirm for your event
- Which languages are included, and that each is quoted on its own line.
- Whether captions are made automatically, by a person or both, and who corrects them.
- Whether you receive the caption file, the video with text on it, or both.
- How a mistake found after delivery is handled.
- Whether speaker names and on-screen titles are part of the quote.
The caption and language planner turns these into a language-by-output table you can send us. The quote comparison worksheet helps you line up the answers, and our guide on comparing two quotations fairly covers the rest of the quote.
Tell us your languages
Caption and translation work is available on request, confirmed for each event and language. Tell us the languages and where the video will be shown, and we will list each item in your quote on its own line. For the wider picture of cost, see what changes the cost of event videography.
Tell us the languages your audience speaks and where the video will be shown. We will write captions and subtitles into the quote as separate lines, so you can see what each one covers.
WhatsApp usSources
- W3C WAI, Planning audio and video media, checked 2026-10-06
- W3C WAI, Captions/Subtitles, checked 2026-10-06
Checked on the date shown. Rules and venue requirements change, so confirm them for your own event.